Privacy policy
Last updated 21 October 2026
This policy says what Booking Dowoomi collects when you look at a restaurant or book a table, and what we do with it. We follow the Australian Privacy Act 1988 and the Australian Privacy Principles.
Who we are
Booking Dowoomi (booking.dowoomi.com.au) is run by Dowoomi in Victoria, Australia. It is the diner side of Dowoomi. Restaurants set up their pages in Dowoomi and handle their bookings there.
What we collect
When you browse. We do not use advertising or analytics cookies, and we do not follow you to other sites. Our servers keep ordinary technical records, such as your IP address and the page you asked for, so we can keep the site working and safe.
Maps. A restaurant page shows a Google map. When it loads, Google receives your IP address and may set its own cookies. Google's privacy policy covers what it does with them.
When you book. Your name, mobile number and email address, how many people, the date and time, and the occasion and special requests you choose to add, such as a dietary need.
What we use it for
- To make your booking and let you change or cancel it.
- To send you messages about that booking, by email.
- To give the restaurant the details it needs to look after you.
- To keep the site safe and to meet our legal duties.
We do not sell your details and we do not use them for advertising.
Who can see it
The restaurant you book with can see your booking details. Services that help us run the site, such as the ones that host it and send email, handle the details only to do that work. We share your details with anyone else only when the law requires it.
How we keep it safe
Booking details are stored encrypted. Inside a restaurant, only the owner can read them in full. Each time a booking is opened, we record who opened it and when, but not what it said.
How long we keep it
We keep booking details for as long as we need them to run the booking and to keep the records the law asks for. After that we delete them or remove what identifies you.
Your choices
You can ask to see, correct or delete the details we hold about you. Email hello.dowoomi@gmail.com and we will reply as soon as we can. You can cancel a booking at any time with the link in your confirmation email.
Complaints
If you are not happy with how we handled your details, tell us first at hello.dowoomi@gmail.com. If we do not fix it, you can complain to the Office of the Australian Information Commissioner at www.oaic.gov.au.
Changes
If we change this policy, we will post the new one here and change the date at the top. If a change is important, we will say so on the site.